Customer portals
Secure self-service for services, usage, billing and plan changes.
Industries
Software, AI and web development for telecommunications
Customers expect to see their services, usage and bills in one place and to get answers quickly. We build the portals, integrations and support tools that make that possible.
In short
Telecommunications providers handle large numbers of customers, services and support requests. Brands Boost Hub builds customer portals, usage and billing dashboards, integrations and AI-assisted support tools for telecommunications and connectivity providers.
Needs
What telecommunications teams usually need
Support automation
Assistants that answer common questions from your own knowledge base and hand over to a person when needed.
System integrations
Connect billing, provisioning and support systems so information stays consistent.
Clear plans and search visibility
Plan and coverage pages that are easy to understand and easy to find.
How we help
The expertise we bring
Software Development
Portals, dashboards and APIs connecting your back-office systems.
AI Development
Support assistants and ticket-triage tools with human handover and evaluation built in.
Web Development and Management
Fast, secure websites and plan pages, kept up to date.
Search Engine Optimisation (SEO)
Visibility for plan, coverage and support searches in search engines and AI answers.
Care
What we pay attention to
- Customer data protection: strict access control and secure handling of account information.
- Reliability and performance under heavy use.
- Support AI that is tested against real questions and hands over cleanly to a person.
FAQ
Telecommunications: your questions answered
Can you build a customer self-service portal?
Yes. We build secure portals for services, usage and billing, integrated with your back-office systems where they offer an API.
Can AI handle first-line customer support?
It can answer common questions from your own knowledge base. We build it with testing and a clear handover to a person for anything it cannot handle.
Do you work with large existing systems?
We work alongside them, building integrations and tools around the systems you already run rather than replacing them.
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Other industries
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